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Branch Business eMagazine

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3 Reasons Why No One Knows Your Brand

Are you cold calling and reaching out to prospects more than they’re calling you? Are you having to constantly explain who you are and what…

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Synthetic Identity Fraud in PPP Loans

Most banks and lenders are well aware of how synthetic identities can be used to fraudulently open a bank account and secure a credit card…

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The Importance of Cybersecurity in Banking

While some businesses drag their feet and move slowly into the digital age, banks must stay on top of new technology and innovations—especially when it…

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Three Ways to Approach Collections with Compassion

A study by Northwestern Mutual shows that over 26% of Americans took part in some form of payment deferral plan last year. While deferments provided much-needed…

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NewGround Appoints Eddie Ibarra as In-House Counsel

Ibarra to assist with contract negotiations, proposal responses CHESTERFIELD, Mo., January 18, 2021–NewGround, a St. Louis-based innovative architecture, design, and project management firm, is excited…

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Branch Banking Amid a Pandemic

Even with spiking levels of COVID in communities across the country, bank branches remain operational, and expect to stay open for business in their current…

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Ascend Federal Credit Union Opens New Location in Gallatin

Credit union expands footprint with second full-service branch in Sumner County GALLATIN, Tenn., Dec. 7, 2020 – Ascend Federal Credit Union, the largest credit union in Middle Tennessee,…

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True Customer Service in Banking

You know, the evergreen proof point that many banks use to highlight their ‘unique point of differentiation.’ For a long time, customer service meant a…

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South Carolina Federal Completes Third Merger of 2020

(N. Charleston, S.C.) – 11/2/2020 – South Carolina Federal Credit Union is proud to announce its completed merger with Charleston County Teachers Federal Credit Union. This…

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BALANCING EMPLOYEES’ BEHAVIOR AND PRODUCTIVITY

One sentiment we hear from our partners and colleagues in the financial industry is,“We can’t wait to get our team back together again.”This is a…

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Uncovering an Alternative Approach to Core Innovation

Community financial institutions are at a crossroads as the industry arrives at a point where digital engagement reigns supreme. With many institutions using very similar…

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Ascend Federal Credit Union Opens Smyrna Branch

New building offers full financial services and six interactive teller machines SMYRNA, Tenn., Oct. 5, 2020 – Ascend Federal Credit Union, the largest credit union in…

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ALM First Launches In Your Best Interest Podcast

Dallas, Texas – ALM First, a strategic partner to more than 300 depositories nationwide with over $40 billion in assets under management, launches its new podcast series, In…

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Bell Bank Opens New Branch in Forest Lake

Forest Lake, MN (July 2, 2020) – At a time when many banks around the country are closing branches and slowing growth, Bell Bank in…

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Creating Genuine Relationships with Customers

As many community financial institution executives know, communication is a crucial aspect of building long-standing relationships with customers and driving meaningful branch interactions. Regional FIs…

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