Many years ago, I remember sitting in a meeting led by our team’s Senior Vice President where he was discussing his vision for our outbound…
Branch Business eMagazine
Account holders have unique stories and varying financial needs, which makes delivering meaningful engagements increasingly difficult from afar. Although the line in the sand has…
DALLAS, TX – February 16, 2021 – CU Members Mortgage, a division of Colonial Savings, F.A., is hosting a free webinar as part of its 2021 Educational Series…
With the wants and needs of account holders changing regularly, financial institutions (FIs) need to consider ways to differentiate their services to cultivate customer loyalty…
Are you cold calling and reaching out to prospects more than they’re calling you? Are you having to constantly explain who you are and what…
Most banks and lenders are well aware of how synthetic identities can be used to fraudulently open a bank account and secure a credit card…
While some businesses drag their feet and move slowly into the digital age, banks must stay on top of new technology and innovations—especially when it…
This is the 6th consecutive year Ascend has placed in the Top 40 TULLAHOMA, Tenn., Feb. 10, 2021 – Ascend Federal Credit Union, the largest federal credit union…
A study by Northwestern Mutual shows that over 26% of Americans took part in some form of payment deferral plan last year. While deferments provided much-needed…
As the global economy continues to struggle during the COVID-19 pandemic, the U.S. government has pledged $284 billion in loans under the Paycheck Protection Program…
In preparation for 2020, Safe Harbor Credit Union set a number of reasonable, achievable goals for its lending portfolio. Unfortunately, as the COVID-19 pandemic hit,…
Kalamazoo, MICH — Consumers Credit Union is pleased to announce the opening of its newest location in Grand Rapids. Consumers’ seventh office opened last week…
Thanks to the latest digital technology, consumers seeking the right financial institution has become more proactive. Not only do they research their own customer journey…
Lehigh Valley, PA (26-January-2021) – First Commonwealth Federal Credit Union (FCFCU) announced the opening of its new corporate headquarters campus on Hamilton Blvd in Lower Macungie Township. The…
January 28, 2021 – Cincinnati, Ohio – DEI, a leading design/build company working with banks and credit unions nationally, announces the addition of two new…
Ibarra to assist with contract negotiations, proposal responses CHESTERFIELD, Mo., January 18, 2021–NewGround, a St. Louis-based innovative architecture, design, and project management firm, is excited…
Community First Credit Union has promoted Angela Gargo to Vice President of Talent Management and welcomed Rochelle Blindauer as the new Vice President of Human…
Credit unions lost 25% of their primary financial relationships in 2020. Here is how to fix it. 2020 was an extremely challenging year for everyone.…
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Branch Banking Amid a Pandemic
Even with spiking levels of COVID in communities across the country, bank branches remain operational, and expect to stay open for business in their current…
York, PA – The Eagles Nest, a Branch of First Capital Federal Credit Union opened its doors today at Dover Area High School. First Capital partnered…
When the U.S. Treasury Department launched its first $349 billion Payment Protection Program (PPP) in April to help small businesses shore up payrolls during COVID-19,financial…
Credit union expands footprint with second full-service branch in Sumner County GALLATIN, Tenn., Dec. 7, 2020 – Ascend Federal Credit Union, the largest credit union in Middle Tennessee,…
In today’s competitive market, financial institutions need a way to create more stickiness with all consumers, especially with younger demographics who are less brand loyal…
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True Customer Service in Banking
You know, the evergreen proof point that many banks use to highlight their ‘unique point of differentiation.’ For a long time, customer service meant a…
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America First Credit Union donates $19,000 to feed 78,072 Utah, Nevada, Idaho, and Arizona families
America First Credit Union is donating more than 79,548 meals to food banks in Utah, Idaho, Arizona and Nevada. A virtual check presentation for $15,381…
Glastonbury, CT – November 23, 2020 – Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks and credit…
Los Angeles, CA and Boca Raton, FL – CU First Responders Finance (CUFR) is excited to welcomeFirefighters First Credit Unionas alead lender to our business…
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Ascend Federal Credit Union Names Josiah Leverich Senior Vice President of Deposits And Payments
TULLAHOMA, Tenn., Nov. 19, 2020 – Ascend Federal Credit Union today announced that Josiah Leverich has been promoted to senior vice president, deposits and payments. In this role, Leverich…
A few months ago, my growing 15-year old son needed some new pants. He had saved up some money and wanted to purchase a few…
The banking and financial services industry is entering exciting – and unprecedented – new times. For several years, we have seen banking and technology become…
(N. Charleston, S.C.) – 11/2/2020 – South Carolina Federal Credit Union is proud to announce its completed merger with Charleston County Teachers Federal Credit Union. This…
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Sigma Ratings Announces Fitch Group as Investor to Drive Expansion of Its Risk Intelligence Platform
October 29, 2020 – Sigma Ratings (“Sigma”), the global risk intelligence platform that powers compliant commercial relationships, today announced that Fitch Group, a global leader in financial…
The COVID-19 pandemic has impacted every American, especially essential workers like branch tellers who offer needed support to consumers who are navigating new financial hardships.…
SACRAMENTO, Calif., Oct. 26, 2020 – Golden 1 Credit Union (Golden 1) announced today it received recognition as one of Forbes’ Best-in-State Employers in California.…
TUCSON, Arizona (October 22, 2020) – Vantage West Credit Union is pleased to welcome Mark Papoccia as their new Vice President, Business Banking. In his…
Financial Institution Crises Could Mean Massive Loss When It Comes To Customer Retention For any organization, experiencing a crisis is inevitable. It will happen. But for…
One sentiment we hear from our partners and colleagues in the financial industry is,“We can’t wait to get our team back together again.”This is a…
For financial institutions, the concept of model validation is not necessarily new. As soon as banks and credit unions began automating certain loan decisioning and…
Credit union planning to add two more branches in the region by 2021 JACKSONVILLE, Fla. – First Florida Credit Union is moving forward with plans…
Community financial institutions are at a crossroads as the industry arrives at a point where digital engagement reigns supreme. With many institutions using very similar…
New building offers full financial services and six interactive teller machines SMYRNA, Tenn., Oct. 5, 2020 – Ascend Federal Credit Union, the largest credit union in…
Long before the COVID-19 pandemic, credit unions and community banks have been undergoing transformations to improve the customer experience and keep up with growing consumer…
Financial institutions with competitive advantages in servicing mortgages can generate substantial returns on capital by retaining the mortgage servicing rights(MSR) when mortgages are sold. However, since…
When you are running a credit union, it goes without saying that attracting more members to your brand is paramount. The chart below shows the top marketing…
In the Motor City, access to a reliable vehicle is a critical need. Public transit, particularly between the city and suburbs, is lacking and leaves…
It should come as no surprisethat fraudsters are cashing in on the pandemic,but when you look at who the perpetrators are, you might be intrigued.…
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How can financial institutions use technology to enhance clients’ branch experienceduring Covid-19?
Despite the ongoing havoc from Covid-19 and the disruption to face-to-face communication, consumersstill need to conduct critical financial transactions and access their money, whether throughonline/mobile…
A few days ago, I came across a post on a friend’s social media page. The title was, “Things that Can Be True at the…
OSHKOSH, Wis. (August 11, 2020) –Verve, a Credit Union, ranked No. 159 for financial health on the 2020 “Top 200 Healthiest Banks and Credit Unions…
As Americans with cabin fever look for safe ways to travel during the pandemic, sales of recreational vehicles (RVs) are soaring by as much as…
Jacksonville, Florida — VyStar Credit Union is currently hiring to fill up to 50 full-time Contact Center positions to assist with a recent increase in the…
Dallas, Texas – ALM First, a strategic partner to more than 300 depositories nationwide with over $40 billion in assets under management, launches its new podcast series, In…
(N. Charleston, S.C.) – 8/4/2020 – South Carolina Federal Credit Union is proud to announce its completed merger with Spartanburg City Employees Credit Union following a…
MADISON, AL., Aug. 3, 2020 – DeepTarget Inc., a solution provider that utilizes data mining and machine learning to deliver targeted communications…
Maryland’s largest credit union invites its newest community to a two-week-long virtual celebration Baltimore, Maryland — SECU, Maryland’s largest state chartered credit union, will unveil its newest…
July 2020 (Louisville, KY): Jefferson County Federal Credit Union (JCFCU) opened its doors in 1969 as a credit union to serve the Jefferson…
Snoqualmie, WA, July 7, 2020 – Sno Falls Credit Union is making it simple for all members to begin investing with its new Smart Invest…
Moline, IL, July 17, 2020 — Vibrant Credit Union is excited to announce that in 2021 they will be relocating their headquarters to 6600…
Deal to acquire Hilton Head Island and Bluffton locations expected to close by end of 2020. Indian Land, S.C., July 15, 2020 (GLOBE…
July 2020 (Louisville, KY): Jefferson County Federal Credit Union (JCFCU) opened its doors in 1969 as a credit union to serve the…
TAMPA, Fla. (July 14, 2020) – Staying true to the earliest beginnings, Suncoast Credit Union has been focused on helping small businesses survive and thrive…
FITCHBURG, Ma., July 13, 2020 –Credit Union National Association (CUNA) recently named Workers Credit Union a Diamond Award Winner for Workers’ Claire and Karen television…
Forest Lake, MN (July 2, 2020) – At a time when many banks around the country are closing branches and slowing growth, Bell Bank in…
In its continued effort to promote community wellbeing, Golden 1 Credit Union (Golden 1) donated more than 1,000 handmade face masks to local nonprofit organizations. PRO…
Oceanside, NY (June 25, 2020) – Ocean Financial Federal Credit Union (OFFCU) will reopen its branches in Oceanside and Seaford starting June 29, 2020, for…
With more people working remotely, financial institutions are looking to offer more secure and flexible connections to their data and services, which often leads institutions…
Elevations Credit Union joined elite companies across the globe after being ranked in Training magazine’s Training Top 125 in November. The Training Top 125 recognizes…
Celebrating its 85th year in business in 2020, Point Breeze Credit Union is officially opening the redesigned lobby at its Hunt Valley office, which has…
As many community financial institution executives know, communication is a crucial aspect of building long-standing relationships with customers and driving meaningful branch interactions. Regional FIs…
Valley First Credit Union is pleased to announce the opening of our new innovative Clovis Branch, located at 645 W. Herndon Avenue, Suite100, Clovis CA…
CUSOS INNETWORK AND AUX RELEASE COMPREHENSIVE FINDINGS FROM MEMBER EXPERIENCE AND BRANCHES CU SURVEY
LAKEWOOD, Colorado (December 7th, 2020) – Shared Branching support CUSO InNetwork and her sister Back Office support CUSO Aux conducted a credit union industry survey…