A few years ago, my extended family, which included my wife, my three kids, my parents, my sister, and her family, took a vacation to…
Branch Business eMagazine
RENO, Nev. – United Federal Credit Union (United) has appointed Brandon Anderson as branch manager of its Summit branch in Reno, Nevada, located at 13989…
United Federal Credit Union (United) announced that it has selected Pearson Construction Company, based in Benton Harbor, Michigan, as general contractor for construction and renovation…
St. Joseph, Mich. – United Federal Credit Union (United) has appointed Wendy Hubbard as branch manager of its St. Joseph branch in Michigan, located at…
HUNT VALLEY, MD (6/19/19) – Point Breeze Credit Union today announced plans to significantly expand its operations in the Baltimore area, doubling the…
Digital transformation is driving significant change to the expectations of credit union members. Technology and lifestyle changes are making the digital experience the most critical…
Megan Brady, Branch Manager Lowell, MA, June 10, 2019 – Align Credit Union is pleased to announce that Megan Brady has been promoted to Assistant…
It was 2002 and I was approaching the second anniversary for my very first credit union position. I had recently been promoted to head teller,…
Credit unions and banks can form the economic backbone of an entire city, state or region – and yet, in our digital age, this…
Collins Community Credit Union’s New Headquarters: Industry Leaders in Vision Betsy McCloskey | April 15, 2019 CEDAR RAPIDS, Iowa － New technology is rapidly changing…
As the digital age continues apace, the need for bank and credit union branches to develop strong connections with their customers is more important…
VyStar Opens 50th Branch in City of Alachua Brian E. Wolfburg, President/CEO of VyStar Credit Union, announced the official opening of VyStar’s 50th branch location—their…
As an industry, banks and credit unions have been so successful at persuading customers to move their simple banking transactions over to mobile, online and…
By David Smith There is an undeniable art to lending. Complex, large dollar loans are painstakingly crafted by underwriters operating within the parameters of their…
It was 2010. America was just coming out of the Great Recession. The credit union outbound sales team I was leading had just doubled its…
Digital rise = branch demise: Not so fast, consider these facts . . . Doomsday messages about the death of bank and credit union branches…
There is but one, single, full-service financial institution in the nation’s third largest city that is solely dedicated to servicing the Chicago Police Department and…
Ronald Regan served as the 66th United States Secretary of the Treasury from 1981 to 1985, an equally troubled economic time for the nation. Later…
Ask the Right Questions, Listen to the Answers FIS executive Pat Valentino shares tips on how to make your credit union more relevant. As senior vice…
By Murray Halperin Building your credit union’s brand is an ongoing and very expensive proposition. Every market is different with demographic changes, new businesses coming…
Snarky but insightful political satirist P.J O’Rourke once said “Giving money and power to government is like giving whiskey and car keys to teenage boys.”…
Now more than ever, credit unions will look to the marketing department as a profit driver. OK, I said it. Yes, Credit Union’s are concerned…
Branch Performance Digital rise = branch demise: Not so fast, consider these facts . . . Bryan Ridgway Doomsday messages about the death of…
By Ken Gonyer According to Nielsen media rankings from 2012, eight of the top ten programs were reality shows. Our culture seems to love reality…
BY RYAL TAYLOE Still thinking of cross-selling as a pushy tactic? Your customers or members might not be in agreement. In fact, many of today’s…
BY IVAN SESELJ Is your branch so focused on Millennials’ proverbial negative qualities that you are incapable of speaking this generation of employees’ language? To…
BY CINDY WILLIAMS Do you know what your credit union employees are posting on social media during their personal time? What they are sharing could…
By Roy W. Urrico Not too long ago financial institutions dictated when to perform financial transactions through their 9-3 branch hours. Of course, the branch…
BY ALFIO CARROCCETTO Staff personality fits are critical to a credit union’s overall success, but how do you gauge an individual’s unique characteristics on the…
BY HOLLY HERMAN I heard a tip from someone the other day: Hire slow and fire fast! My experience has been that many managers hire…