Press "Enter" to skip to content

Branch Business eMagazine

Featured

Creating Intelligent Data for Financial Services

The effective use of data is about as fundamental to finance companies as the use of electricity. The creation of useful intelligence about customers, markets,…

Featured

Using Technology in a Crisis

In our everyday lives, we don’t think much about the ease of firing off a text, reading the latest in the Twittersphere, or checking the…

Featured

DEI’s Record Growth Spurs Four New Team Hires

October 6, 2021–Cincinnati, Ohio–In response to record growth, DEI, a leading design/build company working with banks and credit unions nationally, announces the addition of four…

Featured

CUES Seeking Nonmembers to Participate in Needs Survey

MADISON, Wis.—CUES is partnering with Association Metricson a research project designed to help shape the future of CUES and the industry. Credit union professionals who…

Featured

PSCU Launches Newest Prepaid Digital Experience Platform

CUSO further enhances member experience with My Card Manager St. Petersburg, Fla.— (Oct.6, 2021) —As the demand for prepaid cards increases, PSCU, the nation’s premier payments credit…

Featured

Prodigy Sees Increased Demand, Boosts Workforce by 44%

Salt Lake City, Utah – Despite the challenges of a global pandemic, Prodigy, a leading core data processing and cloud infrastructure CUSO, saw increased demand for…

Featured

DEI ONE OF TOP 150 PRIVATE COMPANIES

“Cincinnati Business Courier” Annual Top Companies Award List September 17, 2021—Cincinnati, Ohio—DEI, a leading design/build company specializing in banks and credit unions nationally, announced today…

Featured

Payrailz Launches NewAction Insight®, Miss a Payment

— Data-Driven Bill Management Feature Helps Consumers Pay On-Time– Glastonbury, Conn., September29, 2021– Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks…

Featured

To Vax or Not to Vax?

As the Delta Variant spreads across the country, the topic of mandated vaccinations and face coverings continues to vex businesses of all shapes and sizes.…

Featured

Improve Productivity and Lower Monthly Costs with RPA

Banks, credit unions, and numerous other financial organizations have helped to make robotic process automation (RPA) one of the fastest growing software categories. Defined as the…

Featured

Best Practices for a Better ALCO

One of the most important operating committees of a depository institution is the Asset and Liability Management Committee (ALCO), which is responsible for the oversight…

Featured

CUES®Emerge Five Finalists Named

MADISON, Wis.— The 202CUES Emerge program is one step closer to identifying the top emerging leaders in the credit union industry. Thirty-twoup-and-coming professionals were selected…

Featured

TCU Welcomes Dave Abrams to Indirect Lending Team

South Bend, IN – Teachers Credit Union (TCU) announces the addition of Dave Abrams as Vice President of Indirect Lending for Marine and Recreational Vehicles,…

Featured

UFCU Names Michael Crowl President

Austin, TEXAS —UFCU, Austin’s largest locally-owned financial institution, has named Michael Crowl as President, a newly created executive role at the 85-year-old not-for-profit cooperative with $7.5…

Featured

CO-OP STAFF PUTS COMPANY AMONG TOP ‘ENGAGED WORKPLACES’

ACCORDING TO ACHIEVERS, EMPLOYEE RECOGNITION EXPERTS Criteria for AwardBased on Eight Factors of Employee Engagement   Jeff Cates RANCHO CUCAMONGA, California– CO-OP Financial Services has been named among…

Featured

Say Hello To Engageware

TEWKSBURY, Mass., – Following TimeTrade Systems’ acquisition of SilverCloud LLCin January 2021, the customer engagement solution provider is now rebranded asEngageware. The new name exemplifies the…

Featured

Social Justice – Is Engaging Right for Your Brand

Few topics in our daily communication raise more interest, opinions, and emotion as the words “social justice.” And they should. Banks are made up of,…

Featured

Latina Leaders Propel Credit Union to New Heights

Power Financial Credit Union (PFCU) was formed in 1951 to serve the employees and families of Florida Power & Light Company. From humble beginnings 70…

Featured

LSCI Announces Return To In-Person Events

ARLINGTON HEIGHTS, IL, July 20, 2021 – Lending Solutions Consulting (LSCI) is excited to announce the return to live, in-person training courses and events! Their…

Featured

SCOREUP CREDIT BUILDER LOAN

Strategy to help members increase their credit score and financial wellbeing pays off There is a huge emphasis on building credit as a core component…

Featured

The 5 Best Outbound Call Lists Right Now

I started making outbound sales calls to members when I joined our credit union’s outbound call center, in March of 2006. This was a brand-new…

Featured

MarketMatch selected by Education Credit Union for website redesign

June 25, 2021—Waynesville, Ohio— MarketMatch, Inc., a full-service, digital-forward marketing agency specializing in community financial institutions, announces it has been retained by Texas-based EducationCredit Union…

Featured

How to Increase Long-term Margins Post Pandemic

The pandemic caused widespread hardship for consumers and heavily impacted how credit unions (CUs) needed to operate. Members increased their savings withdrawals and requested deferrals…

Featured

The Art of the Single Source of Truth

Banking is both an art and science. There are technical components to banking – but for me, it’s how these parts come together to create…

Featured

Mortgage Hedging in 2021— Payups and Politics

So far in 2021 the mortgage environment has felt like a reversal of 2020’s anomalous events. Furthermore, as if hedging mortgage risk wasn’t complicated enough,…

Featured

The Four Core Values of Selling

For the last six years, I have worked with some amazing people and credit unions to help them improve their sales and service cultures. One…

Featured

Having Your Videoconference Hacked is a Real Threat

Remote working during the pandemic caused most of us to adapt into online meeting masters. We regularly host team meetings, contact our customers, and conduct…

Featured

Vijay Reddy Joins CSI as Chief Technology Officer

PADUCAH, Ky., June 8, 2021 – Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end fintech and regtech solutions, has named Vijayaraghava (Vijay) Reddy as the company’s Chief Technology…

Featured

Mitigation vs. Crisis Management vs. Reputation Management

In the world of business, your brand is constantly at risk. Everything from diabolical computer hackers and human errors to natural disasters, pandemics, and acts…

Featured

How to Lighten Your Vendor Management Workload

The challenge with lifecycles is that they are on constant repeat. As soon as they are finished, it’s time to begin anew. This holds true for vendor…

Featured

ELGA CU Opens its doors in Grand Blanc

BURTON, Mich. – Despite the challenging year facing our community due to the COVID-19 pandemic, ELGA Credit Union (ELGA) celebrated the grand opening and ribbon…

Featured

SWBC Acquires DIMONT’s Auto Claims Division

SAN ANTONIO, TX (April 12, 2021) – SWBC has announced that it recently acquired the auto claims division of DIMONT, the largest provider of specialty insurance…

Featured

REX JOHNSON PASSES AWAY AT 77

ARLINGTON HEIGHTS, IL – MONDAY, APRIL 5, 2021 – Lending Solutions Consulting, Inc (LSCI) is sad to announce the passing of its founder, A. Rex Johnson at the age…

Featured

Kalsee Credit Union Branch Coming to Vicksburg

Kalsee Credit Union announced the purchase of a new branch in Vicksburg, Michigan, set to open fall of 2021 following  remodeling of the building. The…

Featured

Transforming Credit Unions into Technology Giants

Consumers today are, in many ways, spoilt for choice when it comes to the technology available to help them make living, eating, working, shopping and…

Featured

7 Steps to a Complete Sales Process

A few years ago, I had the opportunity to spend an entire day shadowing team members in a client’s branch network. I do quite a…

Featured

Who’s to Blame? Beyond the Cloud

In February, the Senate Intelligence Committee hosted a hearing about the supply chain attack that affected SolarWinds and dozens of other companies and federal agencies,…

Featured

Focusing on Financial Inclusion

How Financial Institutions Can Better Support Financial Inclusion and Wellness The pandemic has underscored many issues and gaps within the financial services industry. For banks…

Featured

SWBC Investment Company Partners with AlphaCentric Funds

SAN ANTONIO, March 1, 2021 /PRNewswire/ — SWBC Investment Company and AlphaCentric Advisors LLC announced that SWBC Investment Company has assumed responsibility as investment sub-advisor of…

Featured

3 Reasons Why No One Knows Your Brand

Are you cold calling and reaching out to prospects more than they’re calling you? Are you having to constantly explain who you are and what…

Featured

Synthetic Identity Fraud in PPP Loans

Most banks and lenders are well aware of how synthetic identities can be used to fraudulently open a bank account and secure a credit card…

Featured

The Importance of Cybersecurity in Banking

While some businesses drag their feet and move slowly into the digital age, banks must stay on top of new technology and innovations—especially when it…

Featured

Three Ways to Approach Collections with Compassion

A study by Northwestern Mutual shows that over 26% of Americans took part in some form of payment deferral plan last year. While deferments provided much-needed…

Featured

NewGround Appoints Eddie Ibarra as In-House Counsel

Ibarra to assist with contract negotiations, proposal responses CHESTERFIELD, Mo., January 18, 2021–NewGround, a St. Louis-based innovative architecture, design, and project management firm, is excited…

Featured

Branch Banking Amid a Pandemic

Even with spiking levels of COVID in communities across the country, bank branches remain operational, and expect to stay open for business in their current…

Featured

Ascend Federal Credit Union Opens New Location in Gallatin

Credit union expands footprint with second full-service branch in Sumner County GALLATIN, Tenn., Dec. 7, 2020 – Ascend Federal Credit Union, the largest credit union in Middle Tennessee,…

Featured

True Customer Service in Banking

You know, the evergreen proof point that many banks use to highlight their ‘unique point of differentiation.’ For a long time, customer service meant a…

Featured

South Carolina Federal Completes Third Merger of 2020

(N. Charleston, S.C.) – 11/2/2020 – South Carolina Federal Credit Union is proud to announce its completed merger with Charleston County Teachers Federal Credit Union. This…

Featured

BALANCING EMPLOYEES’ BEHAVIOR AND PRODUCTIVITY

One sentiment we hear from our partners and colleagues in the financial industry is,“We can’t wait to get our team back together again.”This is a…

Featured

Uncovering an Alternative Approach to Core Innovation

Community financial institutions are at a crossroads as the industry arrives at a point where digital engagement reigns supreme. With many institutions using very similar…

Featured

Ascend Federal Credit Union Opens Smyrna Branch

New building offers full financial services and six interactive teller machines SMYRNA, Tenn., Oct. 5, 2020 – Ascend Federal Credit Union, the largest credit union in…

Featured

ALM First Launches In Your Best Interest Podcast

Dallas, Texas – ALM First, a strategic partner to more than 300 depositories nationwide with over $40 billion in assets under management, launches its new podcast series, In…

Featured

Bell Bank Opens New Branch in Forest Lake

Forest Lake, MN (July 2, 2020) – At a time when many banks around the country are closing branches and slowing growth, Bell Bank in…

Featured

Creating Genuine Relationships with Customers

As many community financial institution executives know, communication is a crucial aspect of building long-standing relationships with customers and driving meaningful branch interactions. Regional FIs…

Skip to toolbar