To say that the past two years have reshaped the way we live, work, and do business is an understatement — and the pandemic’s impact…
Branch Business eMagazine
ST. JOSEPH, Mich. – United Federal Credit Union (United) is pleased to announce the creation of the role of District Manager in both Michigan and Indiana.…
Speaker lineup for annual event includes Drew Brees and Jewel, among others St. Petersburg, Fla. — (Jan. 20, 2022) — PSCU, the nation’s premier payments credit union service…
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Credit Union of Texas Expands DFW Student-Run SMART Branch Program to Little Elm High School
The new branch opens a year after the successful launch of the Allen High School SMART Branch LITTLE ELM, Texas, Jan. 18, 2021 – Credit Union of…
–Payrailz Welcomes Payment Industry Veteran to Drive Payment Product Excellence– Glastonbury, CT – January 19, 2022 – Payrailz®, a digital payments company offering smarter, more engaging…
York, PA – First Capital Federal Credit Union is proud to welcome Mary Syron as the South York Branch Manager. In this role Mary will oversee the…
Dallas, Texas – ALM First, a strategic partner offering unbiased advice to depositories nationwide, recently announced the promotion of Brittany Rollek to Managing Director of Client…
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The Intelligence Revolution
Applied Intelligence Platforms& the Future of Decisioning Humankind has undergone a series of revolutions that have had a fundamental impact on the world – from…
Every credit union has at least one. That team member who consistently out performs everyone else in sales. They are always at the top with…
With robotic process automation (RPA) fast becoming the industry norm, more and more banks and credit unions are already taking the next step in their…
TULLAHOMA, Tenn. – Jan. 3, 2022 – Ascend Federal Credit Union, the largest credit union in Middle Tennessee, announced today that it has promotedMary Pollard to…
In advance of the pandemic, many Credit Unions were already struggling to keep pace with larger banks and online competitors, as well as the rapid…
Community First Credit Union is pleased to announce the following recent personnel moves, including promotions within the Branch Operations Team. Cyndy Zabroski has been promoted to…
SUNCOAST CREDIT UNION CELEBRATES 75 BRANCHES WITH $75,000 IN DONATIONS TO LOCAL COMMUNITY 75 CHARITABLE ORGANIZATIONS RECEIVED $1,000 TAMPA, Fla. (December 29, 2021) — Suncoast…
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2022 FinTech and Payment Predictions
As billing and payment become increasingly critical touchpoints between businesses and their commercial and consumer customers, many banks and billers will make taking the friction…
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Tips for Identity Theft Prevention
Identity theft can happen to anyone at any time, and it is important to keep safety measures on the top of our minds as we…
While spending money is easier than ever – one tap on a mobile device and a person can buy almost anything –the financial literacy of…
Arlington, Texas – Dec. 6, 2021 – Texas Trust Credit Union officially opened the doors of its newest branch at Fish Creek Preserve at South…
Credit union members are hungry for financial advice and education to help make the most of their savings. After the financial challenges from COVID, even…
Financial services clients have become more demanding than ever, forcing banks and credit unions to deliver differentiated client experiences, accelerate roll out of new products,…
LIVONIA, Mich. — November 30, 2021 — Today, CU Solutions Group (CUSG), a credit union service organization offering leading edge products and services in the areas of…
Santa Ana-based Credit Union Adds New Executives to Enterprise Risk Management, Project Portfolio Management, and Call Center Departments SANTA ANA, Calif. – Oct. 19, 2021 – Orange…
Most of us are comfortable in the confines of our workspace, and fortunately so – workers in the U.S. typically spend a third of their…
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Adapt and Survive: Vital Lessons Credit Unions Can Learn from the Challenger Bank Revolution
Credit Unions are facing an identity crisis. For decades, they have built their brand and reputation on strong member service and personalized financial products that…
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FICO Launches Powerful Next-Generation Originations Solution for Digital-First Account Openings
With FICO® Originations Solution, Powered by FICO® Platform,financial institutions can put their customers in the driver’s seat. SAN JOSE, Calif., November 16, 2021–Leading applied intelligence company, FICO, today…
Fleming will lead lending strategy and operations Denver, CO – November 15, 2021 – Westerra Credit Union is thrilled to announce the hiring of Brooke Fleming…
Nearly all credit unions today view digital transformation as an important part of their long-term strategy. With a projected 14% increase in customer/member churn between…
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IMM Launches New Client Experience Program, Appoints Industry Veteran, Tim Kanaley, Director
–eSignature provider assembles team of seasoned service professionals to further elevate client satisfaction– RAHWAY, N. J., Nov. 18, 2021 – IMM, the only eSignature provider…
Let’s face it: Banks aren’t naturally set up to innovate. To come up with the next great idea, companies have to be prepared to move…
MADISON, Wis.—Talent development leader CUES is pleased to announce Jaime Bochantin, Ph.D.,has joined the Professional Development team. She will serve as Vice President of Consulting…
A few years ago, I published an article on a popular professional networking platform titled, “How to Cut Excuses and Sell More During the Holidays.”…
According to research, 48% of organizations say their greatest hurdle in the marathon race to better collaboration is ineffective communication between team members. Moreover, 64% of…
YieldBuilder, a new loan pricing solution, combines BCG’s industry-leading pricing strategy and change management expertise with Q2’s one-of-a-kind advanced analytics and pricing software AUSTIN, TX…
What does success look like? For Vizo Financial Corporate Credit Union, one of the largest corporate credit unions in the U.S. that servesmore than 1,200 credit…
Relationship removes barriers to encourage minority-owned banks and credit unions to offer fast person-to-person payments Monett, Mo. – November 2, 2021 – Jack Henry & Associates,…
CUSO Sees Innovative Opportunity to Improve CU Member Experience Cranbury, NJ (October 28, 2021): Member Support Services, LLC — the credit union service organization (CUSO) helping the…
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Designing for the Customer Journey
Every generational market segment has altered their engagement with their primary financial institution. This shift affects every customer journey stage: awareness, consideration, purchasing, service support,…
According to industrialist Henry Ford, “failure is only the opportunity more intelligently to begin again.” As I review the statistics about failure rates among CEOs,…
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Engageware, Glia Partner to Help Financial Institutions Provide Seamless Digital Customer Service
Fintechs team up, allowing FIs to deliver efficient customer experiences TEWKSBURY, Mass., Oct. 26, 2021 – Engageware (formerly TimeTrade SilverCloud), an industry-leading provider of customer engagement solutions, and Glia,…
The effective use of data is about as fundamental to finance companies as the use of electricity. The creation of useful intelligence about customers, markets,…
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Using Technology in a Crisis
In our everyday lives, we don’t think much about the ease of firing off a text, reading the latest in the Twittersphere, or checking the…
Up until the moment I handed him the “giant check,” Richard Huff and his family didn’t quite believe APCU was paying off his auto loan.…
St. Petersburg, Fla.— (Oct.13, 2021) —PSCU, the nation’s premier payments credit union service organization (CUSO), has announced that BluCurrent Credit Union (BluCurrent) has joined the…
Stearns, recognized for industry leadership, represents Colorado with the Credit Union National Association award. Tansley Stearns, chief people & strategy officer at Canvas Credit Union, was…
Dallas, Texas – ALM First, a strategic partner offering unbiased advice to depositories nationwide, recently welcomed Joe Luiso as Director, Sales & Client Relations. Joe is…
Crowe Bank Compensation and Benefits Survey reports increased benefits and employee retention CHICAGO (Oct. 6, 2021) – While many industries are struggling to retain top…
October 6, 2021–Cincinnati, Ohio–In response to record growth, DEI, a leading design/build company working with banks and credit unions nationally, announces the addition of four…
MADISON, Wis.—CUES is partnering with Association Metricson a research project designed to help shape the future of CUES and the industry. Credit union professionals who…
CUSO further enhances member experience with My Card Manager St. Petersburg, Fla.— (Oct.6, 2021) —As the demand for prepaid cards increases, PSCU, the nation’s premier payments credit…
Glastonbury, Conn., October 05, 2021– Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks and credit unions across the United States, announced…
One of the key challenges facing chief data officers, data scientists and chief risk officers in regulated industries has been the difficulty in improving model…
CO-OP Digital Payments Ecosystem Enables Credit Unions to Engage with Members Where They Are RANCHO CUCAMONGA, California –OnPath Federal Credit Union (www.BeOnPath.org)is expanding its partnership with…
On September 1, 2021, I attended a meeting of the United States House Committee on Small Business to provide testimony on behalf of Affinity Credit…
The Financial Forum, hosted by ALM First, is the premier event for financial executives to discover insights, formulate strategies, and gain new perspectives about the coming year.…
(SAVANNAH, GA) – Sept. 30, Center Parc Credit Union held a ceremonial groundbreaking for its Savannah flagship financial center on Sept. 30 at 10 a.m.…
Salt Lake City, Utah – Despite the challenges of a global pandemic, Prodigy, a leading core data processing and cloud infrastructure CUSO, saw increased demand for…
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DEI ONE OF TOP 150 PRIVATE COMPANIES
“Cincinnati Business Courier” Annual Top Companies Award List September 17, 2021—Cincinnati, Ohio—DEI, a leading design/build company specializing in banks and credit unions nationally, announced today…
Financial services firms, including both banks and credit unions, are one of the largest users of process discovery and task mining tools to improve organizational…
— Data-Driven Bill Management Feature Helps Consumers Pay On-Time– Glastonbury, Conn., September29, 2021– Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks…
Kenneth Orgeron The Board of Directors of Andrews Federal Credit Union is proud to announce today the confirmation of Kenneth Orgeron as its President &…
Meeting Members Where They Are Through Payments RANCHO CUCAMONGA, California – CO-OP Financial Services has launched its solutions and technology roadmap for 2022, addressing the fast-changing…
KALAMAZOO, MI – Arbor Financial Credit Union is pleased to announce that Chad Springer has joined Arbor Financial’s Commercial Lending Team as their Commercial Loan…
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To Vax or Not to Vax?
As the Delta Variant spreads across the country, the topic of mandated vaccinations and face coverings continues to vex businesses of all shapes and sizes.…
Banks, credit unions, and numerous other financial organizations have helped to make robotic process automation (RPA) one of the fastest growing software categories. Defined as the…
LOWELL, MA – Jeanne D’Arc Credit Union is pleased to announce two employees will join the Leaders Engaged and Activated to Drive System-wide change (LEADS)…
Dallas, Texas – Financial services professionals are encouraged to register now for the ALM First Investment Strategies Academy: Hedging & Derivatives Symposium, which will be held virtually November 9…
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Best Practices for a Better ALCO
One of the most important operating committees of a depository institution is the Asset and Liability Management Committee (ALCO), which is responsible for the oversight…
Account takeover (ATO) and credential stuffing attacks continue to greatly impact financial institutions, including their revenue, their brand and the loyalty of their customers. In…
When organizations struggle with, or as we have put it, stink at selling there are generally a few critical things that are just not working…
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CUES®Emerge Five Finalists Named
MADISON, Wis.— The 202CUES Emerge program is one step closer to identifying the top emerging leaders in the credit union industry. Thirty-twoup-and-coming professionals were selected…
Roger Elwell If “digital transformation” tops your list of buzzwords that elicit an eye roll, you’re certainly not alone. Its sheer ubiquity has stripped it…
St. Petersburg, Fla. —(Aug.24, 2021)—PSCU,the nation’s premier payments credit union service organization (CUSO), today announced that its Board of Directors has approved an additional investment…
South Bend, IN – Teachers Credit Union (TCU) announces the addition of Dave Abrams as Vice President of Indirect Lending for Marine and Recreational Vehicles,…
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Golden 1 Credit Union Ranked Third Among Financial Institutions Admired Most by Customers Nationwide
Credit Union receives high ranks for strong emotional connection according to new national report by American Banker Sacramento, Calif., Aug. 18, 2021 – Golden 1…
Nikhil Behl Banks Get Surprisingly Positive Reviews From Customers, According to New FICO Research Study Due to the pandemic over the last 18 months, millions…
From time to time, I hear this question asked by credit union executives… “Is selling really all that important?” This is a valid question, especially…
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UFCU Names Michael Crowl President
Austin, TEXAS —UFCU, Austin’s largest locally-owned financial institution, has named Michael Crowl as President, a newly created executive role at the 85-year-old not-for-profit cooperative with $7.5…
The $600+ million SkyOne Federal Credit Union is on a path to growth, but instead of forcing employees to work harder or hiring more staff,…
ACCORDING TO ACHIEVERS, EMPLOYEE RECOGNITION EXPERTS Criteria for AwardBased on Eight Factors of Employee Engagement Jeff Cates RANCHO CUCAMONGA, California– CO-OP Financial Services has been named among…
As a result of shutdowns throughout the country and the rest of the world, remote work surged in 2020. And while many companies have returned…
Requirement reflects company’s focus on employee and member health and safety, as well as CUTX’s commitment to the communities it serves throughout North Texas DALLAS,…
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Say Hello To Engageware
TEWKSBURY, Mass., – Following TimeTrade Systems’ acquisition of SilverCloud LLCin January 2021, the customer engagement solution provider is now rebranded asEngageware. The new name exemplifies the…
Merger Represents Exciting New Opportunities For Member-Owners Los Angeles, California: To ensure continued and exceptional service for its members, Chabot Federal Credit Union (CFCU) has announced…
Suitland, Maryland (August 6, 2021): – Andrews Federal Credit Union, an industry-leading financial institution, announced the promotion of Pat Campbell to Chief Lending Officer, George…
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Bigger is Not Always Better: What Credit Unions Should Know about Walmart’s Journey into Fintech
Earlier this year, Walmart filed a trademark for “Hazel” – its proposed new fintech brand. Little is known about Hazel’s complete capabilities, but it…
Dallas, TX – CU Members Mortgage, a division of Colonial Savings, F.A., is excited to announce Rochelle Pemble and Desiree Hessel as Executive Sales Consultants. Pemble will…
Few topics in our daily communication raise more interest, opinions, and emotion as the words “social justice.” And they should. Banks are made up of,…
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CUES Creating Leadership Success Profile to Develop the Next Generation of Industry Leaders
MADISON, Wis.— Talent development leader CUES is currently gathering data from seasoned leaders throughout the industry to develop a Leadership Success Profile. “This is a great…
Power Financial Credit Union (PFCU) was formed in 1951 to serve the employees and families of Florida Power & Light Company. From humble beginnings 70…
When it comes to outpricing the competition, what we often see in the financial services industry is a race to the bottom – in other…
Belleville, MI. – July 26, 2021 – On July 21st, Genisys Credit Union celebrated the grand opening of their new branch in Belleville with a…
ARLINGTON HEIGHTS, IL, July 20, 2021 – Lending Solutions Consulting (LSCI) is excited to announce the return to live, in-person training courses and events! Their…
It’s no secret that merger and acquisition activity is poised to ramp up in the financial services industry as leaders seek ways to manage reduced…
-Long-time client adding new digital banking features in 2021 to better meet member needs – Berkeley, Calif., July 20, 2021 –Access Softek, an omnichannel digital banking…
LOGAN, Utah – July 16, 2021 – Utah’s largest credit union, America First Credit Union, opened a new branch location on July 12, replacing the North Logan…
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SCOREUP CREDIT BUILDER LOAN
Strategy to help members increase their credit score and financial wellbeing pays off There is a huge emphasis on building credit as a core component…
While there has been much discussion about the need for digitization to support the retail banking side of the house, the needs of business and…
Significant Growth Leads to Location in a New Market Area July 13, 2021—Bedford, Indiana—DEI, a leading design/build company specializing in banks and credit unions nationally,…
Dallas, Texas – ALM First, a strategic partner for more than 300 financial institutions nationwide, was recently added as an asset manager on the Zurich Insurance Group’s…
I started making outbound sales calls to members when I joined our credit union’s outbound call center, in March of 2006. This was a brand-new…
Firm continues to promote from within, hire key talent as business grows DES MOINES, June 29, 2021 – LenderClose, a real estate and home equity lending technology platform, has…
The proliferation of financial technology and mobile platforms are making it easier for the approximately 125 million credit union (CU) members in the U.S. to…
One of Nation’s Largest Privately Held Banks Committed to Keeping Headquarters in Fargo FARGO, ND (June 28, 2021)– Bell Bank has entered into an agreement…
June 25, 2021—Waynesville, Ohio— MarketMatch, Inc., a full-service, digital-forward marketing agency specializing in community financial institutions, announces it has been retained by Texas-based EducationCredit Union…
The financial services industry is abuzz with nascent fintechs on one side and veteran banks and credit unions on the other. Characteristics of a strong…
BrightStar Credit Union and Pillar Credit Union Choose DEI May 20, 2021— Cincinnati, Ohio—DEI, a leading design/build company specializing in banks and credit unions, has…
The pandemic caused widespread hardship for consumers and heavily impacted how credit unions (CUs) needed to operate. Members increased their savings withdrawals and requested deferrals…
Banking is both an art and science. There are technical components to banking – but for me, it’s how these parts come together to create…
June 2021 (Cincinnati, OH): With over 82 years in business within the Cincinnati area Christian Family Credit Union has provided its members with superior service…
Salt Lake City, Utah – Prodigy, a leading core data processing and cloud infrastructure CUSO, is pleased to announce that it has hired Karey Neal into…
So far in 2021 the mortgage environment has felt like a reversal of 2020’s anomalous events. Furthermore, as if hedging mortgage risk wasn’t complicated enough,…
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The Four Core Values of Selling
For the last six years, I have worked with some amazing people and credit unions to help them improve their sales and service cultures. One…
Remote working during the pandemic caused most of us to adapt into online meeting masters. We regularly host team meetings, contact our customers, and conduct…
Dallas, Texas – Financial institution executives and board members are encouraged to register now for ALM First’s 2021 Financial Forum, which will be held in person on September…
PADUCAH, Ky., June 8, 2021 – Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end fintech and regtech solutions, has named Vijayaraghava (Vijay) Reddy as the company’s Chief Technology…
Gesa Credit Union partners with Tala Security to protect its web applications Securing member data and online transactions should be a top priority for any…
As financial institutions seek to take advantage of the mortgage market in 2021, one fundamental adjustment is critical: institutions need branches and loan officers. As…
Joan Opp of Stanford FCU and Jackie Buchanan of Genisys FCU Fill Board Officer Positions As CO-OP Maintains Focus on Delivering Digital Payments Ecosystem for…
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Valley Strong Credit Union and Financial Center Credit Union Jointly Announce their Intent to Merge
Bakersfield, CA – Valley Strong Credit Union and Financial Center Credit Union are excited to announce their plans to merge pending regulatory approval and membership…
Dayton, OH –Wright-Patt Credit Union (WPCU) officially opened the doors of its new Piqua Member Center at 1284 E. Ash Street on Monday, May 24.…
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Greylock Federal Credit Union and Greylock Insurance Agency Raise Minimum Pay to $16.50 per hour
PITTSFIELD – Greylock Federal Credit Union and Greylock Insurance Agency have established $16.50 per hour as their corporate minimum wage. Additionally, they have adjusted the salaries of all…
The COVID-19 pandemic turned the financial industry upside down in 2020, creating many unprecedented issues for financial institutions, including disrupting the traditional workplace, impacting staffing…
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FINTECH CONSTANT TRANSFORMS MANUAL LOAN SERVICING WITH INTERACTIVE, DIGITAL CUSTOMER PORTALS
Constant announces its new platform at the AFSA Independents Conference as U.S. auto debt grows to record high and delinquencies are on the rise Portland, ME –…
In the world of business, your brand is constantly at risk. Everything from diabolical computer hackers and human errors to natural disasters, pandemics, and acts…
Dallas, Texas – ALM First, a strategic partner for more than 300 financial institutions nationwide, is expanding its mortgage pipeline hedging team. Anthony Olson, previously a relationship…
Debit and Credit Digital Card Issuance Will Shorten Replacement Window, Enhance Cardholder Experience to Increase Credit Union Interchange Growth RANCHO CUCAMONGA, California – CO-OP Financial Services…
Our team has analyzed more than $5B in potential loan pools for buyers and sellers and facilitated $1 billion in transactions over the last several…
SEATTLE, WA., April 21, 2021, Strum, a financial services strategic marketing and brand consultancy, announced the signing of $1 billion SESLOC Federal Credit Union in San Luis…
The challenge with lifecycles is that they are on constant repeat. As soon as they are finished, it’s time to begin anew. This holds true for vendor…
Customer service has changed dramatically; the shift that was already in progress moved into warp speed last year, immediately impacting how credit unions help their…
2020 was quite the year. The banking industry, which tends to be reluctant to adopt new techniques and technology was thrust into digitalization brought on…
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Shareholders, Regulators Approve United Federal Credit Union And Edgewater Bank Partnership
ST. JOSEPH, Mich. –The partnership between two Southwest Michigan financial icons has received approval from both shareholders and federal regulators. United Federal Credit Union (United)…
BURTON, Mich. – Despite the challenging year facing our community due to the COVID-19 pandemic, ELGA Credit Union (ELGA) celebrated the grand opening and ribbon…
PLYMOUTH, Minn., April 27, 2021 – Six employees of TruStone Financial Credit Union have been recognized by the Scotsman Guide as Top Home Equity Line…
This March marks a full year since the initial outbreak of COVID-19 in the United States, drastically altering credit unions’ employees’ and customers’ day-to-day lives.…
Despite the current conversations regarding rising interest rates and depositories’ bond portfolios, now is the time to look at long-term, sound asset liability management. Comments…
ORNL Federal Credit Union (ORNL FCU) recently announced that it will increase the starting wage for new and existing employees to $15.00 per hour effective…
As Part of Ardent’s Ongoing Efforts to Provide Innovative Solutions for its Members, the Credit Union Also Offers Auto-Buying and Recreational Vehicle-Buying Concierge Services …
MADISON, Wis.— Strategic Innovation Institute will be offered in an online format in 2021, talent development leader CUES® has announced. This challenging academic program is tailored specifically for…
Washington, D.C. – Assets under management in the Trust for Credit Unions (TCU), the oldest and largest mutual fund family created for and by credit unions,…
-Credit Union Partners with Payrailz to Provide Members a Comprehensive Payments Platform – Glastonbury, CT – April 13, 2021 – Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks and credit unions across the United…
SAN ANTONIO, TX (April 12, 2021) – SWBC has announced that it recently acquired the auto claims division of DIMONT, the largest provider of specialty insurance…
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REX JOHNSON PASSES AWAY AT 77
ARLINGTON HEIGHTS, IL – MONDAY, APRIL 5, 2021 – Lending Solutions Consulting, Inc (LSCI) is sad to announce the passing of its founder, A. Rex Johnson at the age…
As Americans search for ways to recover from the economic fallout from the COVID-19 pandemic, a familiar savings tool has been sharpened into an efficient…
Kalsee Credit Union announced the purchase of a new branch in Vicksburg, Michigan, set to open fall of 2021 following remodeling of the building. The…
Consumers today are, in many ways, spoilt for choice when it comes to the technology available to help them make living, eating, working, shopping and…
As a result of COVID-19, credit unions were forced to quickly implement work from home procedures, physical branch closings, health screening and cleaning procedures upon…
Kalamazoo, MICH — Consumers Credit Union is pleased to announce the addition of Steve Glascock as manager of its new Grand Haven office, which is set to open this…
March 23, 2021, Dallas, TX – CU Members Mortgage, a division of Colonial Savings, F.A., is excited to announce Lisa Chavez and Kelton Robinson as Processing Managers.…
“Transparency.” It’s a goal, a claim, and a buzzword. It’s also an often-heard pledge by businesses offering everything from sportswear to auto parts to health…
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7 Steps to a Complete Sales Process
A few years ago, I had the opportunity to spend an entire day shadowing team members in a client’s branch network. I do quite a…
Reflecting on the changes that have occurred over the last few years in the banking industry, it’s no surprise that customer communication preferences have completely…
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Who’s to Blame? Beyond the Cloud
In February, the Senate Intelligence Committee hosted a hearing about the supply chain attack that affected SolarWinds and dozens of other companies and federal agencies,…
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IMM, Hawthorn River Lending Partner to Accelerate Digital Transformation for Community Banks
–Digital loan origination solution enables end-to-end electronic processing helping banks close more loans, faster while providing an enhanced customer experience– RAHWAY, N.J., March16, 2021 – IMM, the only…
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Focusing on Financial Inclusion
How Financial Institutions Can Better Support Financial Inclusion and Wellness The pandemic has underscored many issues and gaps within the financial services industry. For banks…
SAN DIEGO – March 8, 2021: Lafayette Federal Credit Union ($882 million assets; 29,999 members; Rockville, MD) has experienced remarkable growth in recent years, with their…
Facility is the first regional operations center for growing credit union MURFREESBORO, Tenn., March 1, 2021 – Ascend Federal Credit Union the largest credit union in Middle Tennessee,…
SAN ANTONIO, March 1, 2021 /PRNewswire/ — SWBC Investment Company and AlphaCentric Advisors LLC announced that SWBC Investment Company has assumed responsibility as investment sub-advisor of…
Every year, millions of older Americans lose significant portions of their life savings to financial exploitation, and researchers estimate that up to 20 percent of…
Many years ago, I remember sitting in a meeting led by our team’s Senior Vice President where he was discussing his vision for our outbound…
Account holders have unique stories and varying financial needs, which makes delivering meaningful engagements increasingly difficult from afar. Although the line in the sand has…
DALLAS, TX – February 16, 2021 – CU Members Mortgage, a division of Colonial Savings, F.A., is hosting a free webinar as part of its 2021 Educational Series…
With the wants and needs of account holders changing regularly, financial institutions (FIs) need to consider ways to differentiate their services to cultivate customer loyalty…
Are you cold calling and reaching out to prospects more than they’re calling you? Are you having to constantly explain who you are and what…
Most banks and lenders are well aware of how synthetic identities can be used to fraudulently open a bank account and secure a credit card…
While some businesses drag their feet and move slowly into the digital age, banks must stay on top of new technology and innovations—especially when it…
This is the 6th consecutive year Ascend has placed in the Top 40 TULLAHOMA, Tenn., Feb. 10, 2021 – Ascend Federal Credit Union, the largest federal credit union…
A study by Northwestern Mutual shows that over 26% of Americans took part in some form of payment deferral plan last year. While deferments provided much-needed…
As the global economy continues to struggle during the COVID-19 pandemic, the U.S. government has pledged $284 billion in loans under the Paycheck Protection Program…
In preparation for 2020, Safe Harbor Credit Union set a number of reasonable, achievable goals for its lending portfolio. Unfortunately, as the COVID-19 pandemic hit,…
Kalamazoo, MICH — Consumers Credit Union is pleased to announce the opening of its newest location in Grand Rapids. Consumers’ seventh office opened last week…
Thanks to the latest digital technology, consumers seeking the right financial institution has become more proactive. Not only do they research their own customer journey…
Lehigh Valley, PA (26-January-2021) – First Commonwealth Federal Credit Union (FCFCU) announced the opening of its new corporate headquarters campus on Hamilton Blvd in Lower Macungie Township. The…
January 28, 2021 – Cincinnati, Ohio – DEI, a leading design/build company working with banks and credit unions nationally, announces the addition of two new…
Ibarra to assist with contract negotiations, proposal responses CHESTERFIELD, Mo., January 18, 2021–NewGround, a St. Louis-based innovative architecture, design, and project management firm, is excited…
Community First Credit Union has promoted Angela Gargo to Vice President of Talent Management and welcomed Rochelle Blindauer as the new Vice President of Human…
Credit unions lost 25% of their primary financial relationships in 2020. Here is how to fix it. 2020 was an extremely challenging year for everyone.…
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Branch Banking Amid a Pandemic
Even with spiking levels of COVID in communities across the country, bank branches remain operational, and expect to stay open for business in their current…
York, PA – The Eagles Nest, a Branch of First Capital Federal Credit Union opened its doors today at Dover Area High School. First Capital partnered…
When the U.S. Treasury Department launched its first $349 billion Payment Protection Program (PPP) in April to help small businesses shore up payrolls during COVID-19,financial…
Credit union expands footprint with second full-service branch in Sumner County GALLATIN, Tenn., Dec. 7, 2020 – Ascend Federal Credit Union, the largest credit union in Middle Tennessee,…
In today’s competitive market, financial institutions need a way to create more stickiness with all consumers, especially with younger demographics who are less brand loyal…
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True Customer Service in Banking
You know, the evergreen proof point that many banks use to highlight their ‘unique point of differentiation.’ For a long time, customer service meant a…
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America First Credit Union donates $19,000 to feed 78,072 Utah, Nevada, Idaho, and Arizona families
America First Credit Union is donating more than 79,548 meals to food banks in Utah, Idaho, Arizona and Nevada. A virtual check presentation for $15,381…
Glastonbury, CT – November 23, 2020 – Payrailz®, a digital payments company offering smarter, more engaging payment experiences to banks and credit…
Los Angeles, CA and Boca Raton, FL – CU First Responders Finance (CUFR) is excited to welcomeFirefighters First Credit Unionas alead lender to our business…
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Ascend Federal Credit Union Names Josiah Leverich Senior Vice President of Deposits And Payments
TULLAHOMA, Tenn., Nov. 19, 2020 – Ascend Federal Credit Union today announced that Josiah Leverich has been promoted to senior vice president, deposits and payments. In this role, Leverich…
A few months ago, my growing 15-year old son needed some new pants. He had saved up some money and wanted to purchase a few…
The banking and financial services industry is entering exciting – and unprecedented – new times. For several years, we have seen banking and technology become…
(N. Charleston, S.C.) – 11/2/2020 – South Carolina Federal Credit Union is proud to announce its completed merger with Charleston County Teachers Federal Credit Union. This…
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Sigma Ratings Announces Fitch Group as Investor to Drive Expansion of Its Risk Intelligence Platform
October 29, 2020 – Sigma Ratings (“Sigma”), the global risk intelligence platform that powers compliant commercial relationships, today announced that Fitch Group, a global leader in financial…
The COVID-19 pandemic has impacted every American, especially essential workers like branch tellers who offer needed support to consumers who are navigating new financial hardships.…
SACRAMENTO, Calif., Oct. 26, 2020 – Golden 1 Credit Union (Golden 1) announced today it received recognition as one of Forbes’ Best-in-State Employers in California.…
TUCSON, Arizona (October 22, 2020) – Vantage West Credit Union is pleased to welcome Mark Papoccia as their new Vice President, Business Banking. In his…
Financial Institution Crises Could Mean Massive Loss When It Comes To Customer Retention For any organization, experiencing a crisis is inevitable. It will happen. But for…
One sentiment we hear from our partners and colleagues in the financial industry is,“We can’t wait to get our team back together again.”This is a…
For financial institutions, the concept of model validation is not necessarily new. As soon as banks and credit unions began automating certain loan decisioning and…
Credit union planning to add two more branches in the region by 2021 JACKSONVILLE, Fla. – First Florida Credit Union is moving forward with plans…
Community financial institutions are at a crossroads as the industry arrives at a point where digital engagement reigns supreme. With many institutions using very similar…
New building offers full financial services and six interactive teller machines SMYRNA, Tenn., Oct. 5, 2020 – Ascend Federal Credit Union, the largest credit union in…
Long before the COVID-19 pandemic, credit unions and community banks have been undergoing transformations to improve the customer experience and keep up with growing consumer…
Financial institutions with competitive advantages in servicing mortgages can generate substantial returns on capital by retaining the mortgage servicing rights(MSR) when mortgages are sold. However, since…
When you are running a credit union, it goes without saying that attracting more members to your brand is paramount. The chart below shows the top marketing…
In the Motor City, access to a reliable vehicle is a critical need. Public transit, particularly between the city and suburbs, is lacking and leaves…
It should come as no surprisethat fraudsters are cashing in on the pandemic,but when you look at who the perpetrators are, you might be intrigued.…
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How can financial institutions use technology to enhance clients’ branch experienceduring Covid-19?
Despite the ongoing havoc from Covid-19 and the disruption to face-to-face communication, consumersstill need to conduct critical financial transactions and access their money, whether throughonline/mobile…
A few days ago, I came across a post on a friend’s social media page. The title was, “Things that Can Be True at the…
OSHKOSH, Wis. (August 11, 2020) –Verve, a Credit Union, ranked No. 159 for financial health on the 2020 “Top 200 Healthiest Banks and Credit Unions…
As Americans with cabin fever look for safe ways to travel during the pandemic, sales of recreational vehicles (RVs) are soaring by as much as…
Jacksonville, Florida — VyStar Credit Union is currently hiring to fill up to 50 full-time Contact Center positions to assist with a recent increase in the…
Dallas, Texas – ALM First, a strategic partner to more than 300 depositories nationwide with over $40 billion in assets under management, launches its new podcast series, In…
(N. Charleston, S.C.) – 8/4/2020 – South Carolina Federal Credit Union is proud to announce its completed merger with Spartanburg City Employees Credit Union following a…
MADISON, AL., Aug. 3, 2020 – DeepTarget Inc., a solution provider that utilizes data mining and machine learning to deliver targeted communications…
Maryland’s largest credit union invites its newest community to a two-week-long virtual celebration Baltimore, Maryland — SECU, Maryland’s largest state chartered credit union, will unveil its newest…
July 2020 (Louisville, KY): Jefferson County Federal Credit Union (JCFCU) opened its doors in 1969 as a credit union to serve the Jefferson…
Snoqualmie, WA, July 7, 2020 – Sno Falls Credit Union is making it simple for all members to begin investing with its new Smart Invest…
Moline, IL, July 17, 2020 — Vibrant Credit Union is excited to announce that in 2021 they will be relocating their headquarters to 6600…
Deal to acquire Hilton Head Island and Bluffton locations expected to close by end of 2020. Indian Land, S.C., July 15, 2020 (GLOBE…
July 2020 (Louisville, KY): Jefferson County Federal Credit Union (JCFCU) opened its doors in 1969 as a credit union to serve the…
TAMPA, Fla. (July 14, 2020) – Staying true to the earliest beginnings, Suncoast Credit Union has been focused on helping small businesses survive and thrive…
FITCHBURG, Ma., July 13, 2020 –Credit Union National Association (CUNA) recently named Workers Credit Union a Diamond Award Winner for Workers’ Claire and Karen television…
Forest Lake, MN (July 2, 2020) – At a time when many banks around the country are closing branches and slowing growth, Bell Bank in…
In its continued effort to promote community wellbeing, Golden 1 Credit Union (Golden 1) donated more than 1,000 handmade face masks to local nonprofit organizations. PRO…
Oceanside, NY (June 25, 2020) – Ocean Financial Federal Credit Union (OFFCU) will reopen its branches in Oceanside and Seaford starting June 29, 2020, for…
With more people working remotely, financial institutions are looking to offer more secure and flexible connections to their data and services, which often leads institutions…
Elevations Credit Union joined elite companies across the globe after being ranked in Training magazine’s Training Top 125 in November. The Training Top 125 recognizes…
Celebrating its 85th year in business in 2020, Point Breeze Credit Union is officially opening the redesigned lobby at its Hunt Valley office, which has…
As many community financial institution executives know, communication is a crucial aspect of building long-standing relationships with customers and driving meaningful branch interactions. Regional FIs…
Valley First Credit Union is pleased to announce the opening of our new innovative Clovis Branch, located at 645 W. Herndon Avenue, Suite100, Clovis CA…
—Enterprise appointment scheduling pioneer fuels the “by-appointment” economy— TEWKSBURY, Mass., Jan. 11, 2022 – Engageware, the industry-leading provider of customer engagement solutions, announced today that more than one billion appointments…