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Branch Business eMagazine

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Creating Genuine Relationships with Customers

As many community financial institution executives know, communication is a crucial aspect of building long-standing relationships with customers and driving meaningful branch interactions. Regional FIs…

Branch Strategies in the Experience Era

According to Accenture, we are entering the Experience Era, punctuated by the delivery of more personalized and adaptive customer experiences powered by human-machine collaboration. This…

Evergreen CU Names Folse as VP Branch Administration

    Evergreen Credit Union, Portland, Me.,  has named Richard Folse as its new vice president branch administration.  Credit Union Resources conducted the executive search…

Thinking Outside the Branch/Making Digital Personal

Digital transformation is driving significant change to the expectations of credit union members. Technology and lifestyle changes are making the digital experience the most critical…

Branch Reboot: Why do we need branches, anyway?

As an industry, banks and credit unions have been so successful at persuading customers to move their simple banking transactions over to mobile, online and…

Knowledge Is Power

Ask the Right Questions, Listen to the Answers FIS executive Pat Valentino shares tips on how to make your credit union more relevant. As senior vice…

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