When PSECU decided to construct its first full-service branch in Lemoyne, Pennsylvania, member feedback helped us think about how to best pair our digital-first principles with meaningful in-person experiences. We wanted to create a space that felt authentically PSECU while addressing member requests. The result is an open layout that mirr...
There are many instances in life where it’s OK to learn from making mistakes, but – speaking from experience – credit and personal finance are not times you want to do that if it can be avoided. In fact, the importance of understanding credit and personal finance in today’s fast-paced financial landscape cannot be overstated. This know...
Successfully launching a small business (SMB) is no minor feat, as nearly 50% of small businesses fail within the first five years. At any given time, nearly 33% of business owners experience challenges accessing the necessary capital that they need to grow. Quick, reliable access to working capital is critical for small busines...
ATLANTA - William Mills Agency, the nation’s top fintech public relations and marketing firm, announces the release of its 2026 Financial Trade Show Guide. The annual report provides a comprehensive list of industry-leading trade shows and conferences across the financial, banking, mortgage, lending, payments, fintech and credit union sec...
Banks and credit unions across the country are deep into fiscal planning right now, mapping out technology investments and growth initiatives for 2026. But here's the uncomfortable truth many executives are discovering: without a modern core system, those carefully crafted growth plans may already be doomed to fail. The conversation around&nbs...
Bank design has evolved significantly from the cold, imposing structures of the past. Modern financial institutions must prioritize environments that welcome clients and foster meaningful interactions.A well-planned layout does more than look good; it directly influences how comfortable and valued a customer feels during their visit. Whether you’...
Strategic Leadership Appointments Bolster Kinective's Executive Team to Drive Innovation and Strengthen Market Position PHOENIX – Aug. 8, 2024 - Kinective, the leading provider of connectivity, document workflow, and branch automation software for the banking sector, today announced the appointment of Keith Fujinaga as Ch...
Where loyalty, strategy, and leadership face their next testCenterville, OH — Support EXP has released a new executive insight report, The CX Turning Point. Drawing on a multi-year behavioral dataset of more than 150,000 customer interactions aggregated across multiple channels and financial institutions, the analysis reveals...
Second only to your employees, your vendors are the most crucial relationships to your organization's success. In fact, financial institutions are managing dozens and sometimes hundreds of vendor relationships, with more than half overseeing 300 or more third-party partners. Vendor selection and relationship management are not just important; ...
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