How can financial institutions use technology to enhance clients? branch experienceduring Covid-19?

• Mar 11, 2023
• By Tom Riccio

Despite the ongoing havoc from Covid-19 and the disruption to face-to-face communication, consumersstill need to conduct critical financial transactions and access their money, whether throughonline/mobile channels, self-serve optionsor visiting a branch.For nearly seven months, banks and credit unions have faced the two-fold challenge of ramping up digital capacity to serve growing demand, while also offering safe and welcoming access to physical branches. To meet needs in the branch, bankshad to respond quickly with robust measures to protect customers? health and safety, includingenhanced cleaning, social distancing, and PPE (sanitizers,masks, gloves and plastic partitions for employees). Communication with patrons and employees to inform them of Covid-19 safety procedures was also c...

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