4 Ways Branches Can Help Members With Automation

• Mar 11, 2023
• By Laurie Ehrbar

Today?s tech-savvy consumers compare their banking experiences to interactions with the most disruptive companies, including consumer tech giants like Google, streaming services like Netflix, and global online retailers like Amazon. In fact, a survey by�Forrester Research�of more than 110,000 consumers found that good customer service is the most highly valued attribute at banks. Yet, only 37% of financial organizations have a formal customer experience (CX) plan in place according to research from the�