Why Process Automation Fails at Most Credit Unions

• Mar 11, 2023
• By N. Venu Gopal

In the current market environment, credit unions face an unprecedented set of challenges. Our Amazon Age has conditioned members to transact whenever and however they want, and to expect immediate gratification. The pandemic has re-written all the rules regarding employment, with people re-examining their career and life goals, with employees wanting to work remotely, and with increased difficulty in recruiting, compensating and retaining qualified staff to meet higher market expectations. In addition to banks, credit unions are now fa...

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