Using Technology in a Crisis

In our everyday lives, we don't think much about the ease of firing off a text, reading the latest in the Twittersphere, or checking the balance in our account. These are all fast, easy, and practically second nature to us. Things haven't always been this way. The days of drive-through service and writing checks seem long ago, and much has changed courtesy of the technology boom.
When Hurricane Katrina devasted the Gulf Coast in 2005, most people had cell phones. The storm rendered cell towers inoperable, so calls via cell phones were not an option. Texting was in its early stages and not...
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