Are You Relying on Dated Time Studies in Branch Scheduling?

• Mar 11, 2023
• By BBN News Desk

BY CHAD DAVIS Senior Industry Marketing Manager, Financial Services Practice Group, Kronos Technologies have drastically changed the banking landscape, but the fundamentals for delivering on service standards are just as important as ever. Members expect great service?and they don?t want to wait too long for it. The methods that credit unions can employ to deliver great service as efficiently as possible have improved dramatically, especially in the area of staff scheduling. Time studies, a commonplace method for measuring employee output, are being replaced by systems that rely on real-time data on staffing and branch volume. Time study refers to a structured process of directly observing and measuring employees? work, literally counting the minutes to establish the a...

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