The ?Order Taker? Service Culture is Killing the Credit Union Industry

Credit unions lost 25% of their primary financial relationships in 2020. Here is how to fix it. [caption id="attachment_927" align="alignright" width="300"] Depressed businessman leaning head below bad stock market chart[/caption] 2020 was an extremely challenging year for everyone. Never have the lines of professional and personal life been so blurred. In March, we all got a rude awakening of the reality of the pandemic and its impacts on business. Everyone?s world was flipped on it head as we struggled to keep the credit unions open with closed branches, quarantined employees, and a remote workforce, all while try...

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